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Bagwell Promotions Policy Statement

Bagwell Promotions Policy Statement

Bagwell Promotions Policy Statement

Revised Date: May 25, 2025

The Bagwell Promotions Policy Statement applies to Bagwell Promotions through our website, BagwellPromotions.com, and Shop.BagwellPromotions.com. We are committed to providing our customers with high-quality promotional products, transparent policies, and a secure and trustworthy shopping experience. As a participant in the Google Merchant Center program and other online shopping sites, we confirm that our business operations, product listings, and customer service practices are designed to be transparent and conform to industry best practices.

Bagwell Promotions is a member of Promotional Products Association International (PPAI) and adheres to their guidelines for product safety and business practices. We are also members of the local Promotional Products Southwest Chapter.

1. Company Overview

BagwellPromotions.com is a promotional products distributor providing customized merchandise to businesses, organizations, and individuals. Our mission is to help clients enhance their brand visibility through quality promotional items delivered with excellent customer service.

2. Product Transparency

We ensure all product listings on our site:

  • Accurately represent the product being offered, including images, descriptions, and specifications.

  • Disclose all customization options and any associated costs.

  • Include information about minimum order quantities, lead times, and production schedules.

  • Reflect honest and up-to-date pricing, availability, and shipping information.

3. Contact Information

We are fully transparent with our contact details. Customers can reach us via:

  • Email: promo@bagwellpromotions.com

  • Phone: Toll Free 1-866-281-8830

  • Mailing Address & Physical Address:  13211 Deer Run Trl, Dallas, TX 75243

  • Contact Form: Available on our Contact Page

We respond to customer inquiries promptly and professionally.

4. Shipping and Returns

We clearly state our shipping methods, estimated delivery times, and return policy on our website:

  • Shipping Policy: We ship nationwide within the United States using reliable carriers. Delivery estimates are provided on an order confirmation. Since we use third-party delivery companies (UPS, FedEx, and the US Postal Service), we are subject to their policies regarding refunds if shipping dates are not met or if damages occur to your order in transit.

  • Return Policy: Due to the custom nature of promotional items, returns are generally not accepted unless a product is defective or incorrectly produced. All return requests must be initiated within 7 days of delivery.

5. Secure Transactions

BagwellPromotions.com uses secure SSL encryption for all transactions. Payment information is processed through trusted and compliant payment gateways. We do not store customer credit card data on our servers.

6. Privacy and Data Use

We are committed to protecting your privacy. We collect only the data necessary to fulfill orders, respond to inquiries, and improve the user experience. We do not sell or share personal data with third parties without consent.

Please review our full Privacy Policy for more information.

7. Production of Your Order

BagwellPromotions.com provides proof of the imprint on your order, along with the color of the product and the imprint. You are responsible for verifying the evidence and ensuring its accuracy. If you waive a proof because of time constraints or for other reasons, you take full responsibility if there are errors.

Bagwell Promotions Policy Statement

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Angie Houloose
I just recently stepped into my position and was working on my first big event for our association. I really cut it close on the ordering of products and wasn't sure what to do. Laurel not only helped me find the best products within my budget, but she went above and beyond with communication. She kept me informed at every step and that helped my stress level immensely. The members were talking all weekend about the quality of the tumblers and bags - in past years they just took them and tossed them aside. I honestly can't thank her and Bagwell enough.
Ben B.
I first found Bagwell Promotions when I needed a last-minute order for an event, and they really came through for me. They were super helpful in walking me through the options, and the products turned out even better than I expected. Since then, I’ve come back for a few different projects and each time it’s been just as smooth.
ben Mcswaggins
I’ve ordered several products from Bagwell Promotions for my business — pens, magnets, hats, and more. The quality has always been really solid, pricing is fair, and the turnaround is quick.
Dezirae Walker
I can’t recommend Bagwell Promotions enough! Last Christmas, I purchased one of their giant Christmas stockings for our office party, and it was a total showstopper — everyone loved it and it made the event feel so much more festive. The quality was outstanding and it’s something we’ll definitely use again.

Our local church also orders their commemorative plates through Bagwell Promotions, and they are absolutely beautiful. The craftsmanship and attention to detail really stand out — they make for a meaningful keepsake and are proudly displayed.

The team at Bagwell Promotions is professional, creative, and truly cares about their customers. Whether it’s for business, special events, or community use, they go above and beyond to deliver top-notch products. I’ll definitely continue to shop here for future needs!
Angela Padilla
Bagwell Promotions was great to work with! They were professional, creative, and delivered great results for a fair price. Highly recommend if you need any marketing or promo help!
Sunny Isle
Good quality products at a reasonable price.
Janine Kutter
We have purchased the Giant Christmas Stocking for years and have been very satisfied! We will continue to do business with Bagwell Promotions 😀
Response from the owner:Thank you so much for your business.
david drabek
Superior quality and fast service. Very satisfied with banners I had ordered. I think I found a GREAT place to take care of my needs.
Carlene Drabek
Ordered special type of banner. It is 6ft tall & 4ft wide. It slides up when used & slides down for storage. Use this sign when fundraising. Perfect. Love it Have bought other items and always pleased. Will continue to shop when I need something special.